Streamline. Standardize. Scale. Transform.
In an era defined by digital acceleration and economic uncertainty, operational excellence has become a competitive imperative. At Unison Direct, we deliver end-to-end Business Process Management (BPM) services that empower Canadian businesses to optimize operations, reduce inefficiencies, and unlock long-term value.
Our outsourced BPM solutions integrate people, process, and technology, enabling smarter back-office operations and future-ready workflows. Whether you’re a fast-growing SME or an enterprise looking to scale with precision, we help you simplify, automate, and transform how your business runs.
What Is Business Process Management (BPM)?
Business Process Management is the strategy and execution of streamlining your internal operations by outsourcing non-core tasks – such as accounting, document processing, reporting, or admin – to a reliable external team.
Our services go beyond execution. As your business process management advisor, we help you identify gaps, implement automation where possible, and deliver end-to-end solutions that fit your goals.
What Is Business Process Management (BPM)?
Business Process Management is the strategy and execution of streamlining your internal operations by outsourcing non-core tasks – such as accounting, document processing, reporting, or admin – to a reliable external team.
Our services go beyond execution. As your business process management advisor, we help you identify gaps, implement automation where possible, and deliver end-to-end solutions that fit your goals.
Why Business Process Management (BPM) Matters
BPM is more than a cost-saving strategy. It’s the foundation for scalable, intelligent, and agile business operations.
Effective BPM leads to:
Reduced Process Costs & Cycle Times
Improved Accuracy, Compliance, & Control
Enhanced Visibility & Data-driven Decision-making
Greater Scalability & Operational Performance
Automation-led Process Transformation & AI integration
At Unison Direct, we don’t just advise – we implement, operate, and continuously improve your business processes to deliver measurable results.
Why Choose Unison Direct for BPM?
We’re not just BPM consultants; we’re long-term partners in your operational transformation. Canadian businesses trust us because we deliver:
Process Mapping, Reengineering & Automation
AI-Driven Workflow Optimization
Finance Process Digitization & Transformation
Cost-Effective Offshore Execution with Onshore Governance
Digital Workflow Integration (ERP, RPA, AI)
Cross-Functional Process Support (Finance, HR, Procurement, Admin)
KPI Dashboards & Real-Time Monitoring
Change Management & Continuous Improvement Advisory
Our Business Process Management Services
Our BPM offering covers the full lifecycle from initial diagnosis to design, delivery, and continuous optimization.
End-to-End BPM & BPO Services
- Business Process Outsourcing (BPO)
- Managed Process Operations
- SLA-Driven Delivery Frameworks
Process Transformation & Automation
- Process Mapping & Redesign
- AI-Powered Automation (incl. OCR, NLP, ML Tools)
- Robotic Process Automation (RPA)
- Intelligent Document Processing (IDP)
- Workflow Tools (Zapier, Power Automate, Make, etc.)
Finance Transformation Services
- Accounts Payable/Receivable Automation
- GL Reconciliation & Close Automation
- FP&A Reporting Digitization
- Finance Shared Services Design
- Intelligent Dashboards & Predictive Insights
Digital Process Enablement
- Legacy System Modernization
- API & Integration Support
- Low-Code/No-Code Platform Implementation
- Paperless Workflow Migration
Operational Excellence & Insights
- KPI-Driven Process Analysis
- Benchmarking & Continuous Improvement
- Performance Scorecards & Dashboards
- Risk & Compliance Controls
Our BPM Service Offerings Include
Finance and Accounting Process Outsourcing: Bookkeeping, accounts payable/receivable, reconciliations, reporting – all centralised and handled securely by our offshore finance team.
Business Process Automation Expert Support:
We identify tasks that can be automated with tools like QuickBooks, Zoho, and cloud-based CRMs – increasing speed and reducing human error.
Startups & End-to-End Business Process Outsourcing:
From admin support and document management to recurring operational workflows – we manage it all with accountability and transparency.
Custom BPM Services for Individuals:
Entrepreneurs, consultants, and professionals can outsource their financial and admin processes with confidence and focus on what they do best.
Offshore BPM Services with Local Alignment:
Our Canada-facing teams understand GST/HST, bilingual (EN/FR) documentation needs, and privacy expectations – all while delivering cost-effective results.
Every sector operates differently and so should your processes. We design and manage BPM solutions tailored to your industry:
Construction & Property Development: Project controls, compliance automation, subcontractor management
Healthcare & Medical Services: Patient admin, billing optimization, regulatory workflow automation
Retail & E-Commerce: Order-to-cash, returns processing, inventory workflows
Education & Training: Admissions, scheduling, back-office automation
Legal & Professional Services: Time tracking, billing automation, document processing
Lettings & Accommodation: Tenant onboarding, rent processing, maintenance workflows
Manufacturing & Industrial: Procurement automation, supplier management, production reporting
Creative & Media Agencies: Project budgeting, time tracking, client billing
When you partner with Unison Direct, you gain more than outsourced support. You gain a team that understands your goals and builds toward them.
Customized BPM for Small, Medium, and Enterprise-Level Firms
Local Leadership with Offshore Scalability
Clear KPIs, Measurable Impact, Transparent Delivery
Ongoing Optimization, Not One-Time Fixes
Technology-First Mindset with Human Oversight
Trusted by Businesses Across Diverse Industries
From digital transformation to operational clean-up, our solutions are designed to scale with your
ambition.
Frequently Asked Questions
We handle accounting tasks, invoicing, payroll coordination, document workflows, admin functions, and reporting and consult on automation for recurring tasks.
Yes. Our BPM services for individuals help independent professionals, solopreneurs, and side-hustle owners streamline their financial and admin processes.
Our offshore BPM services deliver high-quality process execution at significantly lower costs with full transparency and responsiveness.
Yes. We use encrypted systems, comply with Canadian privacy expectations, and align all financial processes to CRA guidelines.
Absolutely. As your business process management advisor, we assess your workflows, recommend optimisations, and help implement better systems
Book a free consultation. We’ll evaluate your current process pain points and propose a tailored outsourcing model that suits your business or personal needs.
Ready to Transform Operations from the Inside Out?
Whether you’re improving internal workflows, automating routine tasks, or scaling your finance function, Unison Direct delivers the BPM expertise you need – fast, flexible, and future-ready.
Let’s optimize, automate, and elevate your operations together.
Whether you’re improving internal workflows, automating routine tasks, or scaling your finance function, Unison Direct delivers the BPM expertise you need – fast, flexible, and future-ready.
Let’s optimize, automate, and elevate your operations together.
Schedule your free Business Process Management consultation today.