Business Process Management

Business Process Management

Streamline. Standardise. Scale. Transform.

In an era defined by digital acceleration and economic uncertainty, operational excellence has become a competitive imperative. At Unison Direct, we deliver end-to-end Business Process Management (BPM) services that empower UK businesses to optimise operations, reduce inefficiencies, and unlock long-term value.
Our outsourced BPM solutions integrate people, process, and technology—enabling smarter back-office operations and future-ready workflows. Whether you’re a fast-growing SME or an enterprise looking to scale with precision, we help you simplify, automate, and transform how your business runs.
Book a free consultation to reimagine your operations.

Why Business Process Management (BPM) Matters

BPM is more than a cost-saving strategy—it’s the foundation for scalable, intelligent, and agile business operations.

Effective BPM leads to:

Reduced process costs and cycle times
Improved accuracy, compliance, and control
Enhanced visibility and data-driven decision-making
Greater scalability and operational performance
Automation-led process transformation and AI integration

At Unison Direct, we don’t just advise—we implement, operate, and continuously improve your business processes to deliver measurable results.

Why Choose Unison Direct for BPM?

We’re not just BPM consultants—we’re long-term partners in your operational transformation. UK businesses trust us because we deliver:
Process Mapping, Reengineering & Automation
AI-Driven Workflow Optimisation
Finance Process Digitisation & Transformation
Cost-Effective Offshore Execution with Onshore Governance
Digital Workflow Integration (ERP, RPA, AI)
Cross-Functional Process Support (Finance, HR, Procurement, Admin)
KPI Dashboards & Real-Time Monitoring
Change Management & Continuous Improvement Advisory

Our Business Process Management Services

Our BPM offering covers the full lifecycle—from initial diagnosis to design, delivery, and continuous optimisation.
End-to-End BPM & BPO Services
  • Business Process Outsourcing (BPO)
  • Managed Process Operations
  • SLA-Driven Delivery Frameworks
Process Transformation & Automation
  • Process Mapping & Redesign
  • AI-Powered Automation (incl. OCR, NLP, ML Tools)
  • Robotic Process Automation (RPA)
  • Intelligent Document Processing (IDP)
  • Workflow Tools (Zapier, Power Automate, Make, etc.)
Finance Transformation Services
  • Accounts Payable/Receivable Automation
  • GL Reconciliation & Close Automation
  • FP&A Reporting Digitisation
  • Finance Shared Services Design
  • Intelligent Dashboards & Predictive Insights
Digital Process Enablement
  • Legacy System Modernisation
  • API & Integration Support
  • Low-Code/No-Code Platform Implementation
  • Paperless Workflow Migration
Operational Excellence & Insights
  • KPI-Driven Process Analysis
  • Benchmarking & Continuous Improvement
  • Performance Scorecards & Dashboards
  • Risk & Compliance Controls

Who We Help

Our business process management solutions are ideal for:

  1. Startups handling admin with limited internal staff

  2. Small retailers or e-commerce businesses scaling operations

  3. Real estate managers needing support with tenant and lease management

  4. Family-run firms looking to digitise and delegate

  5. Consultants and professionals juggling service delivery and back-end tasks

From startups to scale-ups, we simplify operations and boost efficiency with tailored BPM solutions.

How It Works

Process Assessment Call

We map out your current workflows and identify areas for improvement or delegation.

Transition Planning

We build a custom onboarding plan to securely migrate responsibilities offshore, with minimal disruption.

Process Execution and Monitoring

Our offshore team takes over the tasks, with performance tracking and transparent communication.

Review and Optimise

We continually refine processes for efficiency, accuracy, and compliance based on regular feedback and reporting.

Every sector operates differently—and so should your processes. We design and manage BPM solutions tailored to your industry:

Construction & Property Development: Project controls, compliance automation, subcontractor management
Healthcare & Medical Services: Patient admin, billing optimisation, regulatory workflow automation
Retail & E-Commerce: Order-to-cash, returns processing, inventory workflows
Education & Training: Admissions, scheduling, back-office automation
Legal & Professional Services: Time tracking, billing automation, document processing
Lettings & Accommodation: Tenant onboarding, rent processing, maintenance workflows
Manufacturing & Industrial: Procurement automation, supplier management, production reporting
Creative & Media Agencies: Project budgeting, time tracking, client billing

When you partner with Unison Direct, you gain more than outsourced support—you gain a team that understands your goals and builds toward them.

Customised BPM for Small, Medium, and Enterprise-Level Firms
Local Leadership with Offshore Scalability
Clear KPIs, Measurable Impact, Transparent Delivery
Ongoing Optimisation, Not One-Time Fixes
Technology-First Mindset with Human Oversight
Trusted by Businesses Across Diverse Industries

From digital transformation to operational clean-up, our solutions are designed to scale with your ambition.

Frequently Asked Questions

It’s the practice of delegating non-core but essential business tasks (like admin or finance support) to trained offshore teams. Our business process outsourcing services give you expert support without adding in-house overhead.

We’ll help you assess which workflows are repetitive, time-consuming, or low-priority for your team. Then, we propose a tailored business process management solution for offshoring. 

Yes. Our infrastructure is ISO-certified, GDPR-compliant, and built for safe, encrypted work management. As business process management outsourcing experts, security is central to our delivery model.

Not at all. We focus on BPM solutions for SMEs and small business outsourcing, with flexible pricing and scalable teams.

Typically within 5–7 business days from consultation. Our BPM consulting services include full onboarding provision to ensure a smooth handover.

Ready to Transform Operations from the Inside Out?

Whether you’re improving internal workflows, automating routine tasks, or scaling your finance function, Unison Direct delivers the BPM expertise you need—fast, flexible, and future-ready

Schedule your free Business Process Management consultation today. Let’s optimise, automate, and elevate your operations — together.
Schedule a discovery call