Managing Shared Services

Managing Shared Services

Managed Shared Services Solutions
Smarter Operations. Centralised Support. Scalable Efficiency.

As your business grows, managing back-office operations across departments, locations, or entities can become a complex drain on time, resources, and budgets. At Unison Direct, we simplify your structure with fully managed Shared Services Solutions—designed to centralise key business functions, standardise workflows, and unlock sustainable efficiency.
Whether you're scaling fast, restructuring, or operating across multiple business units, our outsourced shared services enable leaner operations with full visibility, control, and compliance.
Book your consultation today to streamline how your business works.

What Are Shared Services—and Why Outsource Them?

Shared Services consolidate business functions such as finance, HR, payroll, and procurement into a centralised delivery model, supporting multiple business units or locations from a unified platform.

By outsourcing these services to Unison Direct, you benefit from:

Elimination of Redundant Processes & Systems
Consistent, Scalable Service Delivery Across Units
Real-Time Visibility & Standardised Reporting
Lower Overheads Without Sacrificing Quality
Process Automation, Performance Monitoring, & Continuous Improvement
We take care of the operations—so your team can focus on growth, innovation, and strategic outcomes.

Our Shared Services Capabilities

We provide managed shared services solutions across the following key areas:

Finance and Accounting Shared Services
Includes bookkeeping, payroll, accounts payable/receivable, VAT processing, and financial reporting.
Human Resource Administration
Onboarding coordination, leave tracking, compliance documentation, and benefits recordkeeping.
Customer Support Coordination
Centralised handling of inquiries via email, phone, or live chat – customised for UK business hours and tone.
Document and Compliance Management
Digital record-keeping, audit trail organisation, and workflow mapping for routine checks and reviews.
Process Documentation and SOPs
Creation of standard operating procedures to improve team efficiency and ensure consistency.
Performance Reporting and Optimisation
Ongoing reporting dashboards and improvement plans to support operational growth.

All services fall under our umbrella of outsourced shared services management, tailored to your unique business operations.

Who Needs Shared Services Support?

We help small but growing UK businesses transition from scattered admin functions to structured shared support systems. Ideal for:

  1. E-commerce businesses managing finance, orders, and inventory across tools

  2. Property or rental firms coordinating legal, tenant, and finance processes

  3. Family businesses centralising HR, payroll, and bookkeeping under one roof

  4. Professional service firms managing client accounts and reporting

  5. Startups needing one trusted team to manage multiple back-end tasks

Whether you’re growing steadily or entering a high-growth phase, managing shared services offshore gives you control without the complexity.

How It Works

Consultation and Process Mapping

We identify your current workflows, systems, and volume - and map out what can be centralised.

Shared Services Setup

We create process documents, onboard offshore team members, and set up secure systems tailored to your stack (e.g. Xero, QuickBooks, Sage, Bright HR).

Service Delivery and Monitoring

Our offshore team handles daily execution, while we monitor performance via KPIs and regular updates.

Ongoing Management and Support

We offer continuous improvement, issue resolution, and monthly strategy check-ins to ensure your shared service centre evolves with your business.

Why Choose Unison Direct for Managed Shared Services?

We’re not just back-office administrators—we’re transformation partners. Our team handles day-to-day processes while proactively optimising performance, reducing cost, and aligning service delivery with your goals.

What sets us apart:
End-to-End Shared Services Management (Finance, HR, Payroll, Admin)
Flexible Delivery Models (Onshore, Offshore, Hybrid)
Sector-Specific Expertise
Digital Tools for Automation & Insight
Custom SLAs, KPIs, and Workflow Design
Smooth Integration with Your Teams & Systems
Whether you need full BPO or selective function support, we tailor our delivery to match your structure and strategy.

Our Managed Shared Services Cover:

Finance & Accounting Shared Services
Payroll & HR Administration
Vendor & Procurement Support
Invoice Processing & Expense Management
Compliance Checks & Audit Readiness
KPI Reporting & Performance Dashboards
Document Management & Digital Workflow Automation
Continuous Process Improvement & Reengineering
From day-to-day processing to strategic process optimisation—we deliver shared services that scale with your business.

We understand that each sector has unique workflows, compliance requirements, and data needs. That’s why we design tailored shared services strategies for a range of industries:

Construction & Property Development
Healthcare Providers & Medical Centres
E-Commerce & Retail Businesses
Real Estate, Lettings & Asset Management
Manufacturing & Industrial Sectors
Education, Training & Consulting Providers
Legal, Accounting & Professional Services
Media, Advertising & Creative Firms

Whether you manage multi-site operations or decentralised business units, we ensure alignment, compliance, and continuity across your shared service functions.

With Unison Direct, shared services become a strategic growth enabler—not just an administrative function.
Clients across industries trust us because we offer:

Scalable, high-quality delivery at a lower operational cost
Seamless offshoring with proactive local oversight
Defined SLAs and transparent performance metrics
Process harmonisation across entities, geographies, and departments
Dedicated support teams and account management
Expertise in system integration, process automation, and change management

We align people, processes, and platforms to make your organisation faster, leaner, and more resilient.

Frequently Asked Questions

Shared services allow businesses to centralise tasks like finance, HR, and admin into one managed team or department. With our outsourced shared services, you get efficiency, control, and cost savings.

Yes. Our shared services setup and finance outsourcing model includes full onboarding, staffing, training, and ongoing management – handled offshore but tailored for UK clients.

Absolutely. Our managed shared services solutions are built to grow with your business – adding team members, functions, or processes as needed.

We operate on ISO 27001-certified systems, with encrypted access, GDPR compliance, and full visibility for UK clients.
We specialise in finance and accounts shared services setup for small businesses – not corporates. Our focus is on practical, cost-effective structure building, with full delivery oversight.

Ready to Transform Operations with Shared Services That Scale?

Whether you’re looking to centralise finance, HR, payroll, or admin, or need a partner to run your full shared services function—Unison Direct brings the tools, talent, and insight to make it happen.
Let’s streamline your operations—together.
Book your consultation today.